LIABILITIES

  • You are advised to read carefully all the terms and conditions in order to understand your duties, responsibilities and risk before signing of the contract. Our company is a tour organizer and we shall not be held liable for any loss, injury or damage with respect of life, limb, property, sickness, discomfort, additional expenses incurred by you or for any direct, indirect, consequential loss or damage of any kinds suffered by you howsoever. In case our liability arises from this contract, it is understood that it shall not exceed the total amount paid for the tour by you. Further in no case or circumstances shall Our Company can be held personally liable for any indirect, special or consequential losses or damages whatsoever.
  • Our company shall not be liable to you for refund, compensation, claim if the number of days is reduced, postponement or re-routing of any transport service due to any reason whatsoever. Our company is acting as a booking agent for the overseas tour operator/travel component supplier and at best can be described as a holiday organizer. Please note that the information being given on the website and the printed brochures is what company is being briefed about by the Destination Management Companies (DMCs), and if in case any information as being provided in the brochures or website of the company is not accurate, our company shall change the same as soon as it comes to the knowledge of the company. However, Our Company cannot be held liable for loss or damage being suffered due any such information. It is understood that Our Company does not control or operate any Airline, neither does it own any shipping company, coach or coach company or Hotel or Transport Services, and as such if any loss or damage is being caused due to such carriers or Hotel, Our Company cannot be held liable.

CANCELLATION POLICY

  • Company reserves its right to cancel the booking being made by you or even amend the same, if necessary, without assigning any reasons thereof. Such amendment or cancellation may be due to circumstances beyond the control of the company. As per the policy of the company, the company in its best endeavor’s shall book alternate Hotels for you, after confirming the dates with you. However, at no point of time shall our Company shall be responsible or liable to pay any compensation or damage or any other expense or business loss suffered by you due to the cancellation or amendment of the tour package booked by you.

    • CANCELLATION OF BOOKING BY YOU

  • In case you wish to cancel the tour package booked, you must notify us in writing through email. Only after the receipt of the same by our company staff, it shall be deemed that the said communication has been received by our company.
  • The cancellation charges shall apply, irrespective of the reason for cancellation whatsoever, including medical emergency or pregnancy. You understand and acknowledge that these charges are genuine and are the pre-estimate of the damages that our Company will suffer on account of cancellation being made by you. Further in group bookings, if the cancellations are being made due to any reasons, it shall increase the cost of the entire group which cost cannot be burdened upon other group members traveling, so the cancellation charges are on higher side in order to mitigate that loss which the company has to bear on account of you not traveling. However, our company in its best endeavour tries to mitigate the loss as minimum as possible on you in terms of the cancellation policy. You further univocally understand that the said cancellation charges shall be paid by you without any dispute and the same are explained to you at the time of finalization of the itinerary. If the tour is 100% confirmed and delivered there shall be 100% Cancellation charges.

    • CANCELLATION DUE TO REFUSAL OF VISA BY THE EMBASSY

  • Granting and rejection of VISAS is the sole discretion of embassy. Our Company only acts as a facilitator for obtaining the VISA. The company shall, under no circumstances, be held liable or responsible for rejection of VISAS and any other related incidental or consequential loss, damage, cost or expense. You are required to submit copy of VISA granted to you.
  • If the rejection of VISA is intimated by the embassy within the cancellation period specified above, then the cancellation charges as appearing shall be applicable. You are required to submit Refusal of VISA to us. For the purpose of ascertaining the applicable cancellation rates, the cancellation under this head will be deemed to have been made only when we receive the intimation of VISA rejection from the embassy. Subsequently, if you choose to re-apply for the VISA, then in that case the cancellation charges if any, shall be borne by you from the date of second refusal, if any. If in case we have received no intimation from the embassy of accepting of VISA application before the departure date of the tour, then in that case the maximum cancellation charges shall apply.

    • CANCELLATION FOR WANT OF BALANCE PAYMENT

  • The tour package booked by you, can be cancelled for want of balance payment of tour package, wherein after subsequent request you have failed to deposit the balance payment In such a case we reserves the rights to cancel the tour package and shall recover the balance amount, if any from you after adjusting the advance received.
  • Please note that after applying the cancellation policy, if there is any amount which is to be refunded it shall be remitted only by way of a cheque which shall be drawn in the name of the person whose name the booking is made. Company shall not take any request of remittance of the amount to any third party or of remittance in form of cash as the same is against the company policy.

    • PROCESSING CHARGES

  • We hold our right to charge a processing fee which shall be 5% of package cost, if booking is withdrawn by you even 5 minutes after confirmation of booking reference number being communicated to you from our end. Once confirmation is conveyed normal cancellation charges shall be applied.

GENERAL NOTICE REGARDING BOOKING

  • We request you to read carefully and understand the contents of the tour brochure/itinerary, and the Terms and Conditions which are provided along with the booking form, with the itinerary and other contents provided by our staff and also available online, on our website, as all these will form a part of the contract between you and company once the booking is initiated.
  • In order to initiate the booking, you are required to sign the itinerary and booking form and such other documents as we may deem fit and as provided by the company and make payment in terms of the booking. Only upon executing the booking documents and on payment of the prescribed non-refundable interest-free booking/token advance amount, a binding contract shall come into existence. We recommend you to ensure, before signing and executing the booking form that you have and further you will be able to provide all the required valid and genuine documents, personal particulars and professional qualifications in order to enable you to apply for VISA, insurance etc. You are further requested to please go through the same carefully and also cross-check the same with our staff in order to ascertain any required documentation.
  • Request you to carry your original passport at the time of booking, else if booking is done at your instance, any change required due to spelling etc. or renewal of passport required due to any defect or change required, amendment in booking shall attract alteration charges or cancellation of booking and re-booking charges to be borne by you independently.
  • By way of signing the present terms and conditions and all ancillary documents it is understood, that you have carried out the independent market survey and you are availing the said tour service from Company after carrying your independent market survey and after your full satisfaction that the services provided by Company is at the best possible rates and you are not being induced by our officials/representative to buy the particular package. Further, you are free to compare the rates and services being offered by our company with other travel agents. If at any point of time before signing the terms and conditions or paying the advance you feel that the package being bought by you is not appropriate as per your needs and requirements, you shall be free to cancel the same after paying appropriate charges, if any.
  • Further, after initiating the booking process if any cancellation request is made, it shall be subject to terms and conditions of the cancellation policy. We request you to take all clarifications with respect to the package booked by you, in writing, as our company shall not be recognizing to any verbal understanding arrived between you and the employee of the company.
  • You understand and accept that company cannot be saddled with the responsibility and liability of any Third Party vendors. Further, if any claim is to be filed with respect to any of the services which are directly being provided by the third party, it has to be filed directly with the concerned party and not with our company.
  • By signing the booking form and & itinerary handout, you give your consent to adhere to the terms and conditions, rules thereof and further understand that we cannot be held responsible/liable for any delay, deficiency, injury, death, and loss or damage etc. occurred due to act or default of such service provider(s), their employees or their agent(s).
  • Our tour package price may vary from one group of tourists to another or from one tourist of a group to another of the same group, due to reasons such as variations in rates effected by airlines/cruises/tour operators/hotels, in view of peak-season price hikes, weekend surcharges, occupancy situations of seats in airlines or rooms in hotels, sales promotion moves of the Co. airlines/hotels and yield management policies etc. at that point in time. In view of the above inevitable factors in the travel and tour industry, the Tourist undertakes that no claim shall be made for refund or compensation against the Co. on the ground that the tour price charged from the Tourist was higher than the price charged from any other tourist of the same group or from any other group of tourists.

PAYMENT TERMS

  • Please note that all services rendered and facilitated by the company are subject to full realization of payment by you prior to the date of departure. In case the payment for the services availed by you is made by cheque the package shall only be delivered to you after the realization of cheque.
  • Note : Please note that company in its complete discretion shall refuse to accept the cheque if there are less than five working days available (from the date of presentation of the cheque by you) till the date of your departure.

COMPANY RESERVES THE RIGHT TO CHANGE THE ITINERARY WITHOUT ANY PRIOR NOTICE TO YOU

  • We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make all reasonable efforts to notify you promptly of such changes/ events sufficiently in advance during booking or prior to departure of the tour, and we will solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance with respect to change in itinerary/ service change which we are constrained to make, will be entertained from you during or after the tour. Such changes may be necessitated due to factors beyond our control such as force majeure events, strikes, fairs, festival(s), sport event(s), weather condition(s), traffic problem(s), overbooking of hotel(s) flight(s), cancellation, re-routing of flight

AIRLINES

  • Under no circumstances whatsoever shall the Company be held liable to you or any person traveling with you for any loss of baggage being caused by the airlines, failure to provide meals of your choice by the airlines, and the Company is also not liable for any damage being caused to you by the airlines by way denying boarding of the flight due to any reason whatsoever or because of downgrading due to overbooking or if in case the airlines fails to accommodate you despite you having the confirmed ticket. The Company shall also not be responsible for quality or quantity of meals offered by the airlines and nor for flight rescheduling, flight cancellation, change of flight schedule or routing. Under all such circumstances, our company shall not be held liable for any loss/inconvenience suffered by you or by the people accompanying you. However, you shall be free to pursue your remedies against the concerned airlines at the appropriate forum at your cost and peril without making our company a party. The distance mentioned in hours is indicative of approximate time of travel which may vary as per the prevailing air traffic and weather conditions. In group tickets web-check-in may not be available. Seat allocation is not undertaken at our end as it is at discretion of airlines.
  • Also, please be informed, well in advance, that if there is any unusual delay or cancellation of flights or delay in landing of the Air Carrier which results into curtailment of days/nights in the tour package being booked by company, we cannot be held liable to compensate you for the said loss as the same is not in the hands of the company.

HOTEL

  • Company reserves the right to change the Hotels being suggested in the itinerary as the same are always indicative to the category of the Hotels the company shall be providing not that the company is bound to provide the Hotels mentioned in itinerary. Company shall provide a Hotel with a similar category at all times.
  • Company selects Hotels for your stay at locations, as provided by its Destination Management Company (DMC) for various reasons, in countries such as Europe and USA the hotels chosen are away from the city center as they are comparatively cheaper in comparison to the Hotels situated in the downtown or main city center area, which at times leads to long drives between the Hotel and the main city. At the time of check-in of the Hotel we request you to follow instructions of coordinator and hotel staff. It may take some time for them to give you room due to peak season and heavy footfall, you have to cooperate and wait until room is allocated. At times there may not be air conditioner or fan due to climatic conditions.
  • The standard check in time for Hotels across the globe is 14:00 Hrs onwards and the check out time is 12:00 Hrs latest or before that. Hotels may not provide you breakfast on the day of check-in unless and until you have requested for an early check-in for which you have to pay additional charges.
  • Hotel may ask for security deposit, any damage in the hotel the cost of it will be adjusted while refunding security deposit by the hotel. Adjacent, interconnecting, king bed size, no smoke cabins may be provided, if available with the Hotel. Hotel management may charge for these requests.
  • It is further understood that the actual distance of each Hotel from the city center is known and is already disclosed to you with the help of hotel website by our staff.
  • The company shall arrange alternate accommodation in a “similar type” or “similar category” Hotel. Notwithstanding, anything similar herein means similar Hotel accommodation costing almost similar rates. It does not here mean or imply that the location of similar Hotel shall be in the same vicinity of the Hotel tentatively mentioned.
  • Notwithstanding the above, if in case in the process of changing the hotel, we shall try to provide you the best possible hotel of a “like” or “similar category” or at times shall even upgrade your hotel. In case, despite of our best efforts there is degradation of the Hotel, in comparison to one which was earlier booked, the differential amount shall be returned to you. It will be calculated by comparing on-line rates of both properties as on particular date. The liability of the company in such a case shall be limited only to the differential amount, if any. However, for any increased tariff paid, the Company shall shoulder the additional burden as goodwill gesture
  • Also note, most of the Hotels worldwide and also the Cruise vendors may request you to give a security deposit at the time of check-in which can be either in the form of local currency or by way of charging the credit card, which is refundable/ returnable at the time of check out, after adjusting the dues, if any. It is implicit that the security amount to be deposited at the time of check in of the Hotel is not included in the package cost for which you have to make your own arrangements. It is further informed that in case you wish to enquire the exact security amount to be deposited, we would request you to check hotel website or speak directly with the concerned hotel
  • Our Company shall not be held liable for the room conditions or any of its amenities. If there is any issue with any of the amenities in the Hotel rooms with respect to Wi-Fi, Air Conditioning, Security or any other such facilities, the same shall be brought to the knowledge of the Hotel management, who shall in its best effort and endeavor try to resolve the problem, if any.